All patients, care givers, legal tutors can register with the website as long as they are adults.
Make sure you have enabled cookies on your browser.
If you have repeatedly typed the incorrect credentials for access, refresh your browser (Firefox, Chrome, Explorer or Safari) and retry.
If you last accessed your reserved area more than 3 months ago, you need to update your password: click on “forgot password" and complete the procedure to reset your password.
The username is the email address you provided when you registered with the website.
If you do not remember the email address you used to register, send us an email to email@example.com with your National Insurance Number, your phone number and the possible emails you used to register. We will verify the information and send you your credentials to access the platform.
To reset your password, go on the Access page of the website and click on “Forgot Password". Insert your National Insurance Number and the email address you used to register. You will receive an email to complete the operation.
If you are unable to access the email address you used to register, contact us on firstname.lastname@example.org indicating your credentials (name, last name, National Insurance Number, phone number), your previous email address and the new email address which you wish to use to receive our emails.
Write to email@example.com telling us the details that need to be modified and will update them for you.
Send us at firstname.lastname@example.org the details you wish to change and we will update them for you.
Your password needs to be changed every 3 months. Follow the procedure “Forgot Password", inserting your National Insurance Number and your email address and you will receive an email to complete your request for a new password.
A specialist is a doctor specialised in a medical branch. An Ultraspecialista is a specialist that dedicates his life to a single pathology of a medical branch. For example, an Oncologist is a doctor specialised in cancer in general, while an Ultraspecialista treats and researches only some tumours and this allows him to have an in-depth knowledge of those particular tumours.
You can choose based on their CV or the city or hospital facility in which the specialist operates.
Yes, you can ask our Ultraspecialista if he can follow your treatment in the hospital facility in which he operates.
You need a good internet connection, an email address, your tests and medical reports in a digital format (you can take a picture or scan them), a credit card or a PayPal account for the payment.
Medical images such as CTscans, MR images, PET and other images require a longer time to upload and therefore should be uploaded only if the doctor requires it.
You can digitalize your documents by scanning them or by taking a legible and high definition picture using a camera, smartphone, tablet, etc.
To guarantee a fast service, we prefer that all operations be completed online. If this is your only option, contact us via email at email@example.com and we will help you find a solution.
Access the reserved area, click on “ongoing consultation" and proceed to complete your medical history. If you have already sent your medical history, it’s not editable and you need to contact us on firstname.lastname@example.org.
Your medical consultation will be available on the platform for 45 days from the day you received it. After 45 days, the medical consultation is deleted from our database in accordance with current regulations. When you receive your consultation, we suggest you to save a copy of it in pdf format.
After 45 days from the day you received the consultation, the document is deleted from our database in accordance with current regulations.
If you are unsure which pathology to select, contact us on email@example.com and one of our medical experts will help you find the correct pathology.
Don’t worry if you are unable to answer all of the questions on the form. The medical expert will contact you if he requires more information.
A medical consultation in Oncology can vary between 200 and 500 euros. On Ultraspecilaisti.com the price is fixed for all medical experts. The total cost is 240 euros vat included (for both the medical and platform service).
The price covers the identification of the best medical expert, the possibility to choose an expert based on the city or hospital facility in which he operates, the possibility to view the expert’s CV, use our cloud to upload all the necessary documentation (all medical images included), the expert’s opinion within 5 working days, the possibility of requesting clarifications on the medical opinion, customer care available 7 days a week.
You can pay the medical consultation by using your Visa, MasterCard or American Express credit cards or through a PayPal account.
In no case do we request payments outside the reserved area, if that is the case it is a spam email. Notify us immediately on firstname.lastname@example.org
All that you need to know is in the privacy terms document accessible to all users.
The medical consultation will be available for 45 days while your personal information will available to you on our database for any further requests.
Yes, if you want your personal information to be deleted from our database, contact us on email@example.com
Our experts will answer within 5 working days from the last time you have uploaded a file. If you haven’t received a medical consultation in your reserved area, contact us on firstname.lastname@example.org and we will verify the progress of your request for you.
Our customer service is always available to assist you at any moment of the consultation request. For medical assistance contact us on email@example.com while for technical assistance contact us on firstname.lastname@example.org. Our customer service is available 7 days a week.
It may be caused by a crash of the browser that does not depend on our platform. Try restarting your browser (Explorer, Firefox, Safari, Chrome, etc.) or use a different browser. If the problem persists contact us on email@example.com.
The speed with which your files are uploaded depends on your Internet connection. If you have a fast Internet connection, you should have no problem uploading large files. Ultraspecialisti has the most advanced and innovative technology in the transmission of files but we cannot change the quality of your Internet connection.
If you have the possibility to use a fast Internet connection, the uploading of DICOM files should not require more than a few minutes. If you cannot find a fast internet connection: attach your computer directly to the modem, close all other windows on the browser, disconnect other devices such as smartphone or tablet, upload files at times of day when the least number of people are connected to the internet.
If you are still unable to upload your files contact us at firstname.lastname@example.org
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